FAQS

FAQS
When Will My Order Ship?

Receiving time=processing time+shipping time. Generally, the processing time is 10~20 days. The shipping time is 15-20 days by shipping way you selected. International shipping times vary based on the destination.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

We provide Free Shipping for orders over $129 

There are several logistics methods：

Standard Shipping：15-20 Business Days (excluding processing time). Shipping Fee: $15.99

Standard Shipping: 5-8 Business Days (excluding processing time). Shipping Fee: $26

Your tracking number will be updated 1~2 working days after your order has been shipped.

What Is Your Return Policy?

Our Guarantee
Returns (if applicable)
Customized product are one-of-a-kind, it cannot be returned.  We accept returns on products(Only for standard product). Customers have the right to request the return within 14 days of receipt.

Request:

1. Items received within 14 business days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings
4. Return shipping fees are at the customer's own expense. Original shipping fees are non-refundable
5. We do not accept returned items that were sent back directly without the address that we send
6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
（If you choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.）

Tax Policy

Import Taxes And Tariffs
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. customyougift can not give you advice or information about your country's tax rates and tariffs.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us. You are also liable for any import duties or taxes incurred during the return process.

How to Return?

If you wish to return the items, please email to the customer service first to get the return address:chicto@hotmail.com

What Methods of Payment Do You Accept?

We accept Paypal and Credit Card.

Need additional help? You can contact us :chicto@hotmail.com